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Zoom stories

Verint announces strategic partnership with Zoom enhancing CX solutions
Customer Experience

Verint announces strategic partnership with Zoom enhancing CX solutions

Verint has formed a strategic partnership with Zoom, combining their customer experience automation solutions.

By Sean Mitchell • 2 min read • Fri, 27th Oct 2023
42% of macOS users use AI-based apps daily: Report
Artificial Intelligence

42% of macOS users use AI-based apps daily: Report

Setapp unveils annual Mac Apps Report, offering insights into app usage and trends among over 1,000 US Mac users.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023
Catchpoint unveils new features to boost internet resilience and slash MTTR
Zoom

Catchpoint unveils new features to boost internet resilience and slash MTTR

Catchpoint upgrades internet performance monitoring service for swift problem identification, aiding outage prevention.

By Imee Dequito • 3 min read • Fri, 13th Oct 2023
Zoom reveals future plans for hybrid work innovations at Zoomtopia Keynote
Data Analytics

Zoom reveals future plans for hybrid work innovations at Zoomtopia Keynote

Zoom unveils new plans for Hybrid Work innovations, including integrations, features, and tools to enhance collaboration and communication.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
Zoom enhances it's ecosystem with updated open platform and app marketplace
Unified Communications

Zoom enhances it's ecosystem with updated open platform and app marketplace

Zoom introduces enhancements to its open platform and App Marketplace, providing seamless integration for users and developers.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
Enhanced customer experience platform with Zoom AI-powered innovations
Unified Communications

Enhanced customer experience platform with Zoom AI-powered innovations

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
Zoom AI Companion expands with new whiteboard for enhanced brainstorming
Unified Communications

Zoom AI Companion expands with new whiteboard for enhanced brainstorming

Zoom introduces a Whiteboard feature to its AI Companion, boosting its suite of services to seven. More capabilities promised.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
Zoom launches AI-powered Zoom Docs for enhanced collaboration in hybrid environments
Unified Communications

Zoom launches AI-powered Zoom Docs for enhanced collaboration in hybrid environments

Zoom unveils AI-powered platform Zoom Docs at Zoomtopia 2023, aimed at enhancing collaboration and revolutionising workspaces.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023
Zoom launches Workforce Engagement Management suite
Unified Communications

Zoom launches Workforce Engagement Management suite

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Sep 2023
Zoom extends customer experience software with latest release
Customer Experience

Zoom extends customer experience software with latest release

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

By Catherine Knowles • 3 min read • Fri, 22nd Sep 2023
Zoom launches generative AI assistant Zoom AI Companion
Unified Communications

Zoom launches generative AI assistant Zoom AI Companion

The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

By Gaurav Sharma • 5 min read • Thu, 7th Sep 2023
Zoom introduces new workspace Notes to aid collaboration
Unified Communications

Zoom introduces new workspace Notes to aid collaboration

Notes for Zoom allows users to collaborate before, during, and after meetings to help drive productivity and alignment.

By Gaurav Sharma • 3 min read • Fri, 1st Sep 2023
Video: 10 Minute IT Jams - An update from Neat
Unified Communications

Video: 10 Minute IT Jams - An update from Neat

Neat's Regional Director for APAC, Niko Walraven, discusses how the company is helping customers adapt to changing workplace needs.

By Tom Raynel • 1 min read • Mon, 28th Aug 2023
AI listening in - researchers uncover new security threat
EduTech

AI listening in - researchers uncover new security threat

A new University study has revealed that artificial intelligence can identify passwords by sound of keys being pressed with more than 90% accuracy.

By Catherine Knowles • 4 min read • Thu, 10th Aug 2023
Remote, flexible work most in-demand non-financial benefit
Hybrid & Remote Work

Remote, flexible work most in-demand non-financial benefit

Flexible work and remote options are the most sought-after non-financial benefits for employees, according to new research from Zoom.

By Shannon Williams • 4 min read • Fri, 16th Jun 2023

Stories from Other Regions

Zoom stories

Bluechip UC named authorised distributor for Zoom solutions
Unified Communications

Bluechip UC named authorised distributor for Zoom solutions

Bluechip UC is set to become an authorised distributor for Zoom's suite of solutions in the Australian market.

By Shannon Williams • 2 min read • Thu, 16th Nov 2023
Kiwi SMEs increasingly shunning technology amid DX fears
Digital Transformation

Kiwi SMEs increasingly shunning technology amid DX fears

New Zealand SMEs are avoiding emerging technologies due to digital transformation fears, warns Smarketing Lab director.

By Shannon Williams • 2 min read • Fri, 3rd Nov 2023
Powerlink selects Ribbon Communication to modernize services
Software-as-a-Service

Powerlink selects Ribbon Communication to modernize services

To achieve this modernization, Powerlink is utilizing Ribbon's NPT family of routers to build a robust and protected internal communications network.

By Tom Raynel • 3 min read • Wed, 19th Jul 2023