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Genesys named leader in Forrester Wave CCaaS platforms report
Unified Communications

Genesys named leader in Forrester Wave CCaaS platforms report

Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.

By Kaleah Salmon • 2 min read • Thu, 17th Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
Adobe unveils AI agent tool for personalised experiences
Unified Communications

Adobe unveils AI agent tool for personalised experiences

Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Twilio appoints Webster to strengthen ANZ growth strategy
Unified Communications

Twilio appoints Webster to strengthen ANZ growth strategy

Twilio has appointed Vaughan Webster as Senior Manager for Partners & Alliances in ANZ, starting February 2025, to enhance its AI-driven customer solutions.

By Moritz Florian • 2 min read • Tue, 25th Feb 2025
AWS enhances S3 with Apache Iceberg & metadata support
Storage

AWS enhances S3 with Apache Iceberg & metadata support

Amazon Web Services has launched enhanced features for its S3, introducing managed Iceberg tables and real-time metadata for improved data handling.

By Imee Dequito • 3 min read • Mon, 9th Dec 2024
AWS enhances Amazon Q Developer with AI-driven features
Unified Communications

AWS enhances Amazon Q Developer with AI-driven features

Amazon Web Services unveils AI-driven enhancements to Amazon Q Developer, streamlining software development and boosting efficiency by up to 80%.

By Imee Dequito • 3 min read • Mon, 9th Dec 2024
Genesys appoints Albert Nel as APAC sales leader
Unified Communications

Genesys appoints Albert Nel as APAC sales leader

Genesys has appointed Albert Nel as Senior Vice President for APAC, bringing over 20 years of tech experience to spearhead sales strategies in the region.

By Imee Dequito • 3 min read • Fri, 18th Oct 2024
Genesys reports $1.5 billion in revenue with 40% growth
Unified Communications

Genesys reports $1.5 billion in revenue with 40% growth

Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
ServiceNow commits to value creation with GenAI at Knowledge 2024
Unified Communications

ServiceNow commits to value creation with GenAI at Knowledge 2024

ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.

By Catherine Knowles • 3 min read • Tue, 14th May 2024
AWS unveils new serverless innovations for enhanced data management
Unified Communications

AWS unveils new serverless innovations for enhanced data management

Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.

By Tom Raynel • 2 min read • Thu, 30th Nov 2023
Genesys Cloud CX grows revenue over 50% year-over-year
Unified Communications

Genesys Cloud CX grows revenue over 50% year-over-year

Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.

By Shannon Williams • 4 min read • Tue, 5th Sep 2023
Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Unified Communications

Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ

Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.

By Tom Raynel • 2 min read • Tue, 9th May 2023
Genesys unveils strategic collaboration agreement with AWS
Unified Communications

Genesys unveils strategic collaboration agreement with AWS

The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.

By Shannon Williams • 2 min read • Thu, 12th Jan 2023
Genesys appoints Olivier Jouve as new Chief Product Officer
Unified Communications

Genesys appoints Olivier Jouve as new Chief Product Officer

Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022
Genesys named cloud contact centre leader by Frost & Sullivan
Unified Communications

Genesys named cloud contact centre leader by Frost & Sullivan

Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.

By Catherine Knowles • 3 min read • Wed, 30th Nov 2022
Spark migrates to Genesys Cloud CX contact centre platform
Unified Communications

Spark migrates to Genesys Cloud CX contact centre platform

Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.

By Nadine Rogers • 3 min read • Mon, 17th Oct 2022

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