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Genesys optimises customer journeys with new solution
Customer Relationship Management

Genesys optimises customer journeys with new solution

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

By Catherine Knowles • 3 min read • Thu, 16th Jun 2022
Frost & Sullivan recognises Genesys as leader in new reports
Unified Communications

Frost & Sullivan recognises Genesys as leader in new reports

Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.

By Zach Thompson • 3 min read • Mon, 23rd May 2022
8x8 and Genesys partner with product integration for CX
Customer Relationship Management

8x8 and Genesys partner with product integration for CX

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.

By Ryan Morris-Reade • 4 min read • Thu, 14th Apr 2022
8x8 and Genesys collaborate on customer service solution
Customer Relationship Management

8x8 and Genesys collaborate on customer service solution

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

By Catherine Knowles • 3 min read • Wed, 13th Apr 2022
Study reveals the new standard for customer experience
Customer Relationship Management

Study reveals the new standard for customer experience

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

By Catherine Knowles • 4 min read • Fri, 18th Mar 2022
Genesys raises $580 million in funding at $21 billion valuation
Customer Relationship Management

Genesys raises $580 million in funding at $21 billion valuation

Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.

By Ryan Morris-Reade • 3 min read • Thu, 9th Dec 2021
Businesses prioritise friendliness over function in CX journey - Genesys report
Customer Relationship Management

Businesses prioritise friendliness over function in CX journey - Genesys report

58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.

By Staff Writer • 3 min read • Tue, 30th Nov 2021
Genesys and Google Cloud extend partnership, build future of digital customer service
Customer Relationship Management

Genesys and Google Cloud extend partnership, build future of digital customer service

Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.

By Catherine Knowles • 3 min read • Tue, 16th Nov 2021
Genesys looks to humanise customer experiences with latest release
Customer Relationship Management

Genesys looks to humanise customer experiences with latest release

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

By Catherine Knowles • 3 min read • Fri, 8th Oct 2021
Genesys integrates AI into the Cloud CX contact centre platform
Customer Relationship Management

Genesys integrates AI into the Cloud CX contact centre platform

Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.

By Ryan Morris-Reade • 3 min read • Thu, 12th Aug 2021
Verizon adds Genesys Cloud to CX and contact centre portfolio
Customer Relationship Management

Verizon adds Genesys Cloud to CX and contact centre portfolio

Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.

By Catherine Knowles • 2 min read • Thu, 25th Feb 2021
COVID-19: ANZ businesses unprepared in business continuity planning
Unified Communications

COVID-19: ANZ businesses unprepared in business continuity planning

Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.

By Shannon Williams • 4 min read • Thu, 14th Jan 2021
Genesys 'Leader' in Magic Quadrant for contact centre-aaS
Customer Relationship Management

Genesys 'Leader' in Magic Quadrant for contact centre-aaS

Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.

By Staff Writer • 2 min read • Thu, 12th Nov 2020
Genesys to deliver full EPOS product portfolio
Customer Relationship Management

Genesys to deliver full EPOS product portfolio

Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.

By Staff Writer • 2 min read • Thu, 5th Nov 2020
New report uncovers opportunities and challenges for ANZ businesses
Unified Communications

New report uncovers opportunities and challenges for ANZ businesses

Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.

By Catherine Knowles • 4 min read • Tue, 3rd Nov 2020
Genesys: is ANZ ready for customer experience post-pandemic?
Customer Relationship Management

Genesys: is ANZ ready for customer experience post-pandemic?

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.

By Staff Writer • 3 min read • Tue, 3rd Nov 2020
Genesys and Adobe partner up to deliver CX integration
Customer Relationship Management

Genesys and Adobe partner up to deliver CX integration

Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.

By Staff Writer • 3 min read • Fri, 28th Aug 2020
Genesys launches multi-cloud architecture for contact centres
Customer Relationship Management

Genesys launches multi-cloud architecture for contact centres

Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.

By Staff Writer • 3 min read • Wed, 19th Aug 2020